NCT Shop Returns Policy
We are happy to offer an exchange or refund for any item that is returned unopened and in original condition within 28 days of placing your order.
Please note that for hygiene reasons and because of the nature of clothing products, we are not able to accept returns of items that have been worn, marked or washed.
NCT Shop cannot accept responsibility for returned items until they have been received by our returns team. We advise all customers wishing to return items to obtain a proof of postage at the point of dispatch and to use a carrier that will insure the items in the unlikely event of them becoming damaged or lost in transit.
How do I return an item?
Should you wish to cancel or return your order, you can do so by filling out the returns form included with the order and returning this to us with the unwanted item. Please provide details on the item you are returning and the reason for return. Please also state whether you would prefer an exchange or a refund and ensure that the invoice or order number is included with this information.
We will refund you if goods are returned in their original condition and in original packaging, within 28 days of purchase. Personalised goods, CDs, DVDs and books can only be returned if faulty. This does not affect your statutory rights.
Please ensure you have paid the correct delivery costs for your returned package. We regret that we cannot refund postage costs for returned items unless the item was faulty or the wrong item was sent out in error.
Please return any items to NCT Shop, 17 Colquhoun Avenue, Hillington, Glasgow, G52 4BN
Can I exchange an item?
As part of our service we are pleased to exchange garments as often as it takes for you to feel satisfied with the fit, however this is conditional upon goods being returned unworn (other than for fit testing) and unmarked within 28 days of purchase.
Please complete the exchange, returns & cancellation form included in your order and send it to us at NCT Shop, 17 Colquhoun Avenue, Hillington, Glasgow, G52 4BN. Please retain proof of postage, as we cannot be held responsible for lost parcels. We regret that postage, packing and insurance cannot be refunded for exchanged items.
Will you refund my postage costs for returning an item?
Unfortunately we cannot refund your postage costs for returning an item unless that item was sent to you in error or you received damaged or faulty goods.
If you have requested an exchange, we will not charge you any additional postage costs for sending out a replacement item.
I have returned an item, how long will my refund take?
We aim to process returns and refunds within two working days of receipt. Please note that refunds can take up to 10 working days to show in your bank account.
If you would like to enquire about the status of your return or refund or you feel that you have been incorrectly refunded, please contact us so we can resolve the issue as soon as possible.